Who we are
This site is operated by Bitcoiner Consulting Ltd, a company registered in England and Wales with Company Number 16219366. The registered office is at 167–169 Great Portland Street, 5th Floor, London W1W 5PF. Bitcoiner Consulting is the data controller for personal data collected through this website.
Questions about this policy or your data can be sent to [email protected].
What we collect and why
1. Information you give us directly
- Contact form (name, email, message): used to respond to your enquiry. Lawful basis: legitimate interests (responding to prospective clients) and, where applicable, the steps prior to entering a contract.
- Booking flow (name, email, scheduling information passed to Calendly): used to schedule and run consulting calls. Lawful basis: contract performance.
- Payment details: card data is collected and processed by Stripe and never reaches our servers. We retain a record of the transaction (amount, currency, payment method, reference) for accounting and tax purposes. Lawful basis: legal obligation (UK accounting and tax law).
- Engagement records (client name, address, VAT status, billing notes): retained for the life of the engagement plus the statutory retention period required by HMRC.
2. Information collected automatically
- Session cookie (
bcc_session): a random identifier used to recognise return visits within 24 hours so we can produce aggregate site analytics. Strictly necessary; no consent required. - Page-view analytics(path visited, referrer, user-agent string, session id): stored in our database, never shared with third parties. Aggregate use only. Lawful basis: consent (see “Cookies and tracking” below).
- Server logs (IP address, request metadata): held briefly by our hosting provider for security and debugging. Lawful basis: legitimate interests (site security).
3. Advertising
If you consent to advertising cookies, we use Google Ads to measure the effectiveness of paid campaigns. Google may set cookies and receive information about your visit. We use Google Consent Mode v2 so no personal identifiers are sent to Google without your consent.
Cookies and tracking
We classify cookies and similar storage into three categories:
- Strictly necessary — the session cookie above, plus a consent-state cookie that records your preferences. These are always on; they keep the site functional.
- Analytics — page-view tracking. Off by default. Used to understand how the site is used in aggregate.
- Advertising — Google Ads conversion and remarketing tags. Off by default. Used to measure paid campaigns and (where consented) personalise advertising.
You can change your preferences at any time using the “Cookie settings” link in the footer.
Third parties
We share data with the following processors only as needed:
- Stripe — payment processing. Privacy policy.
- Resend — transactional email (receipts, confirmations). Privacy policy.
- Calendly — scheduling. Privacy policy.
- Cloudflare — content delivery and DDoS protection. Privacy policy.
- Fly.io — application and database hosting. Privacy policy.
- Google (Ads, Search Console) — advertising and search performance, only when consent is given. Privacy policy.
International transfers
Some processors (Stripe, Resend, Calendly, Cloudflare, Google) are based outside the UK. Where personal data is transferred, the transfer is governed by Standard Contractual Clauses or the UK International Data Transfer Addendum.
Retention
- Contact form messages: kept for up to 24 months unless the conversation leads to an engagement, in which case they form part of the engagement record.
- Engagement and payment records: kept for at least 6 years from the end of the relevant tax year (HMRC requirement).
- Analytics page views: retained while we operate the site; aggregated and pruned periodically.
- Server logs: typically retained for 30 days by our hosting provider.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, request correction or deletion, restrict or object to processing, and request data portability. To exercise any of these rights, email [email protected] and we will respond within one month.
If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on the homepage or notified by email where appropriate.